Terms of Service

1. Who you're agreeing with

macrointuitiveOS is operated by Motus Strength Health Club Inc., a corporation based in Ontario, Canada. You can reach us at tim@macrointuitive.com.

2. Who can use the app

You must be at least 18, able to enter into a binding agreement, and a current client or member. You agree to give accurate information and keep it up to date.

3. The service

The app supports our coaching programs and app memberships with tracking, plans, AI-powered tools and communication with your coach. Your access depends on an active coaching program or app membership; when it ends, your access may be paused or closed. We may change, add or remove features over time. Payments for app memberships are covered by section 4. Fees, payments and refunds for a coaching program are covered by the agreement or terms you accepted when you purchased it.

4. App memberships: payments, renewal, cancelling and refunds

This section applies to app memberships you buy through the app or our website. The price, how often you’re billed, and any free trial or offer are shown before you pay, and that’s what you agree to when you buy. Payments are processed by Stripe; we never see or store your full card details. Prices may not include taxes that apply where you live.

• Automatic renewal. A membership renews automatically at the end of each billing period, and we charge your payment method for the next period, until you cancel.
• Free trials. If your membership starts with a free trial, you give us a payment method when you sign up and we charge it when the trial ends, unless you cancel before then. Cancel during the trial and you won’t be charged.
• Cancelling. You can cancel anytime, with no penalty or cancellation fee, in the app (Profile Settings → Manage subscription). Your membership then doesn’t renew, and you keep access until the end of the period you’ve already paid for (or the end of your trial).
• No refunds. Payments are non-refundable. Once a billing period has started, we don’t give refunds or credits for it, for any reason, including time you don’t use, except where the law requires otherwise.
• Price changes. We may change membership prices. We’ll tell you before a new price applies to you, and it applies only from a billing period that starts after that notice. If you don’t want to continue, cancel before then.
• Failed payments. If a payment fails, we may try it again. Until it’s paid, your access may be paused, and if it can’t be collected your membership may end.
• One-time purchases. If we offer a one-time purchase, such as lifetime access, it doesn’t renew, the terms shown when you buy it apply, and it’s non-refundable once your access has started. “Lifetime” means for as long as we offer the app.

5. Health and safety — not medical advice

The app provides general coaching, educational content and estimates. It is not medical advice and does not diagnose, treat or prevent any condition. Consult a qualified health professional before starting or changing any nutrition or exercise program, especially if you have a medical condition, take medication, are pregnant or breastfeeding, or have, or are recovering from, an eating disorder. Stop and seek medical help if you feel pain, dizziness or other symptoms. You are responsible for your own health decisions. Our Disclaimer explains this further and is part of these Terms. In an emergency, call 911.

6. AI features

AI features generate content automatically and can be wrong, incomplete or inconsistent. Tim AI is an AI assistant, not Tim or any other person. Review AI output before relying on it and check anything important with your coach or a professional. Our AI Disclosure explains how AI is used and is part of these Terms.

7. Your account

Your account is for you alone. Keep your sign-in details private, don’t share your account, and tell us right away if you think someone else has used it. You’re responsible for activity on your account.

8. Your content

You keep ownership of the information, photos and messages you add (“your content”). You give us permission to store, use and process your content as needed to provide and improve the service, as described in our Privacy Policy. When you add a product to the shared barcode library, you give us a permanent, royalty-free permission to use, edit and share that product information with all members. Only add content you have the right to share, and make it accurate. If you send us feedback or ideas, we may use them freely.

9. The Community

The Community is a space for members to share posts, photos and links, and to comment and like. What you post there is visible to every member of the app and to our coaching team, shown with your first name and last initial. You give us permission to show your posts and comments to other members while they’re up; you can delete your own at any time.

Be kind and respectful. Don’t post anything unlawful, hateful, harassing, sexually explicit or misleading; spam, advertising or selling; other people’s personal information or photos without their permission; or anything you don’t have the right to share. Posts by other members are their own views and aren’t medical or professional advice — talk to your coach or a professional before acting on them.

We may remove posts and comments, and limit or end your access to the Community, if we think they break these rules or put anyone at risk. You can report a post to us at tim@macrointuitive.com.

10. Acceptable use

You agree not to:

• break the law, or use the app to harm, harass or deceive anyone;
• misuse the AI features as described in section 14 of our AI Disclosure;
• upload or post other people’s personal information or photos without their permission;
• post spam, advertising, or hateful, harassing or explicit content in the Community;
• copy, scrape, resell or redistribute the app, its content, our coaching programs or plans, or use them to build a competing product;
• reverse-engineer, break, overload or bypass the security of the app; or
• upload viruses or other harmful code.

11. Our intellectual property

The app, its design, software, content, coaching methods, programs, plans and Tim AI belong to us or our licensors and are protected by law. We give you a personal, non-transferable, revocable permission to use the app for your own coaching while your access is active. Plans and programs created for you are for your personal use only.

12. Third-party services and information

The app relies on third-party services and information — for example product databases, speech recognition on your device, and the providers listed in our Privacy Policy. We aren’t responsible for their content or availability, and their information may not always be accurate.

13. Disclaimers

To the extent the law allows, the app and all content — including AI output, estimates and database information — are provided “as is” and “as available”, without warranties of any kind, including fitness for a particular purpose, accuracy or uninterrupted availability. Results vary from person to person, and we don’t guarantee any particular outcome.

14. Limitation of liability

To the extent the law allows, Motus Strength Health Club Inc. and its directors, employees, coaches and contractors are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of data, profits or goodwill, arising from your use of the app or reliance on its content. To the extent the law allows, our total liability for any claim relating to the app is limited to the greater of the amount you paid us in the 12 months before the claim and CAD $100.

Nothing in these Terms limits liability that cannot be limited by law, or any rights you have under consumer protection laws that apply to you, including Ontario’s Consumer Protection Act, 2002.

15. Indemnity

To the extent the law allows, you agree to cover our reasonable losses and costs from claims by others caused by your breach of these Terms or your misuse of the app.

16. Suspension and ending your access

You can stop using the app at any time and ask us to close your account. We may suspend or end your access if your program or membership ends, if you breach these Terms, or if needed to protect the app or other users. Sections that by their nature should continue (such as 4, 8, 11, 13, 14, 15 and 18) survive.

17. Changes to these Terms

We may update these Terms. If we make material changes, we’ll tell you in the app and ask you to review and accept the new version before continuing to use the app.

18. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Ontario, except where consumer protection laws that apply to you give you the right to bring a claim where you live.

19. General

These Terms, with the documents they refer to, are the whole agreement between you and us about the app. If any part is found unenforceable, the rest still applies. If we don’t enforce a right right away, we haven’t waived it. You may not transfer your rights under these Terms; we may transfer ours as part of a sale or reorganisation of our business. We may send you notices by email or in the app.